Support

Stacked — help, contact and common questions

Need a person? Email trystacked.app@gmail.com and we'll get back to you, usually within a couple of days. Tell us what you were doing, what happened, and what you expected instead — and whether you were on the app or the website.

You can also send feedback without leaving the app: Settings → Send feedback. It reaches the same place and it already knows which version you're on, which makes bugs much faster to track down.

Common questions

I forgot my password

On the sign-in screen, tap Forgot password?. We'll email you a 6-digit code, and entering it with a new password signs you straight back in. If the email doesn't arrive within a few minutes, check your spam folder, then use "Send another code" — and check the address you typed, since a code sent to the wrong address never arrives.

I signed up with Apple, Google or Microsoft and can't sign in with a password

That's expected — there is no password on your account. Use the same button you originally signed up with. At UConn, your NetID is the Microsoft option.

How do I delete my account?

Settings → Delete my account, inside the app. It permanently removes your login and everything saved to it: XP, level, streak, coins, diamonds, badges, finished lessons, shop and room items, budget figures and your assessment result. It cannot be undone, and there is no form to fill in or email to send.

If you only want to start over, use Settings → Reset all progress instead — that clears your progress and keeps your login. If you can't get into your account at all, email us from the address on the account and we'll delete it for you.

My progress didn't follow me between my phone and my laptop

Progress syncs through your account, so check you're signed in to the same account in both places — signing in with Google in one and email in the other creates two separate accounts. Sync also needs a connection: finish a lesson offline and it uploads the next time the app is open with signal.

Is Stacked free?

Yes. No subscriptions, no in-app purchases, no ads. Coins and diamonds are earned by playing and can't be bought.

Does Stacked connect to my bank?

No, and it never asks for an account number, card or bank login. The Budget tool works only on numbers you type in yourself. See the Privacy Policy.

Something in a lesson looks wrong

Please tell us — Settings → Send feedback, category "Bug", and name the module and lesson if you can. Content fixes are quick once we know where to look.

Reporting a security issue

Email trystacked.app@gmail.com with "Security" in the subject line and please don't post it publicly until we've had a chance to fix it.